Customer Stories
Explore our customer stories showcasing our mission to empower frontline employees in digital-driven organizations. We value innovation collaborating with esteemed clients to bring tailor-made solutions to life.
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VIA Outlets’ Challenges
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Empower all their guest-facing teams across Europe to become true ambassadors of the VIA Outlets experience.
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Employees need to grasp the brand’s rich history, mission, and vision, understanding what sets VIA Outlets apart from the competition.
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Aim for every employee to understand the brand’s values and embodying the spirit of VIA Outlets in every interaction.
Outcome & Benefits
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Upon launch of the platform, 1,312 employees registered, representing a 75.8% participation rate. Within a year, three out of four employees were on the platform.
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Beyond registration, completion of the training tracks is paramount. By the end of 2023, VIA Outlets’ registered employees had completed 4,089 learning moments.
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The user feedback of the VIA Outlets employees was great. They praised the training tracks, rating them between 4.4 and 4.8 out of 5 stars on average.
Skins’ Challenges
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Integrating new hires seamlessly and ensuring consistent training across diverse teams became a paramount challenge.
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Finding an effective way of online learning to organise their extensive portfolio into clear learning paths.
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Augmenting product knowledge—from niche offerings to flagship brands—emerged as a critical challenge.
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Aligning disparate teams, fostering collaboration, and ensuring a consistent performance standard posed challenges in an ever-evolving beauty retail landscape.
Outcome & Benefits
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Within a remarkable timeframe of less than a month, Skins witnessed an astounding achievement—nearly 100% registration of their dynamic workforce exceeding 150 employees on the transformative MobieTrain platform.
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An impressive 80% active participation of comprehensive onboarding process, which consists of three levels and an estimated completion time of 3.5 hours per employee.
IMPERMO’s Challenges
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Streamline the onboarding process to effectively integrate new hires and minimise learning curves.
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Enhance engagement strategies to foster a stronger sense of belonging and motivation.
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Improving the knowledge and skills of Impermo’s sales team by implementing targeted sales training programs.
Our Support and Solutions
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Streamlined onboarding via mobile microlearning, digital onboarding, and personalized content.
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MobieTrain’s employee platform, a dedicated SPOC, support in content writing, and a mystery campaign.
Poule & Poulette’s Challenges
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Coping with staff shortages.
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Keeping staff involved and motivated, especially after the Covid-19 pandemic.
Our Support and Solutions
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Reduced time spent on onboarding and faster onboarding of resources within restaurants.
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Completion time of onboarding processes reduced to a couple of days.
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Make the onboarding process more effective and engaging by providing all the necessary information within one app.
Proximus’s Challenges
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Proximus aimed to revamp their training program to increase personalization, efficiency, and relevance for their diverse workforce.
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To enhance participation and monitoring, it was necessary to digitize their strong coaching approach.
Our Support and Solutions
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We replaced expensive trainings with mobile, introduced Microlearning format to their skill set and co-created a bespoke coaching tool.
Outcome & Benefits
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MobieTrain’s platform has been widely adopted with an impressive adoption rate of 93%. The company’s customer-facing teams have been highly satisfied with the platform, giving it a satisfaction score of 80%.
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Employees who used MobieTrain scored 20% higher in module test.
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Proximus’s teams have had great success with the MobieTrain app, with an impressive 82% engagement rate and 80% completion rate for learning paths.
Timberland’s Challenges
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After temporarily closing due to COVID-19, reopening Timberland stores presented challenges in business continuity, staff management, and ensuring quality customer service.
Our Support and Solutions
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As a way to align all remote employees, ‘Getting Back to Better’ became Timberland’s mantra. Together, we created 4 distinct learning tracks.
Outcome & Benefits
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After increasing the ability to access content, Timberland experienced a 70% increase in conversions and positive comparable store sales in most countries.
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Each store and market has relevant learning content to create storytelling sales associates with an agile and engaged workforce.
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Omnichannel retail strategy shifts to a hybrid model (distribution, e-commerce, showroom) with microlearning for improved customer engagement.
VANS’ Challenges
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VANS previously relied on store managers to train teams, resulting in inconsistent training across the company. Their training materials quickly became outdated, making it difficult to measure results.
Our Support and Solutions
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We collaborated closely with store managers to create engaging and effective Learning and Onboarding Paths.
Outcome & Benefits
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Teams no longer need to spend hours on old-school training with our mobile-first approach.
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As the brand experienced a consistent growth in conversion rate, 85% of store associates successfully completed their onboarding paths.
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The role-specific content allowed the customer-facing employees to access necessary resources, optimising performance and teamwork in the shop.
Lievità’s Challenges
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Simplify the onboarding process by streamlining communication between management and employees for more effective induction of new resources.
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Increase the employees’ engagement and motivation, improve the sense of belonging and reduce turnover.
Our Support and Solutions
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Together with the Lievità team, we created new paths to simplify and make the onboarding process engaging and streamline communication and information sharing even with senior staff.
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Thanks to microlearning and gamification, we enabled access to the courses at any time, optimising training time and costs.
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