Very often the importance of formation in the transportation and logistics industry is overlooked. Most companies focus on training their employees only during the onboarding phase. They then rely on their staff for keeping up with key updates, new guidelines and general changes in the supply chain. Successful companies in this sector however, understand the critical importance of a trained and skilled workforce.
In fact, research shows that 94% of staff would keep working at a company if they would really invest in their learning and development. It is impressive to see how important it is for employees to receive a continuous training, playing a main role in their decision to stay with a company or explore other opportunities as well.
This article will explore the relevance of employee training in the transportation and logistics industry. It outlines the huge importance and benefits of training within the industry, and then focuses on the S’Jegers case study, explaining how the company implemented MobieTrain as a solution.
Why Employee Training Matters: The Importance of Digital Training
Employee training should not be just included during the onboarding phase. It should regurarly be implemented into each employee’s tasks. In fact, coaching and development, especially in the transportation and logistics industry, can help to keep up with new trends, new technologies and surely help your company to stay up to date with your competitors. Developing an effective logistics training program is essential to provide your team with the resources they need to succeed.
New software, networks, and transportation systems are commonplace when it comes to such a continuously changing industry. Each implementation aims to give your employees the right preparation for their jobs but also helps your company to maintain a relevant market share and positioning.
Having a training program not only ensures that your staff is looked after but also gives them the possibility to perform their job in a faster, more efficient and cost-effective way. It allows your staff to go beyond their work roles, permitting them to give out suggestions on how to improve the company’s performance while staying up to date with any possible change. In fact, focusing on your staff’s training also gives them the adaptability to changes that is much needed in this particular industry.
A report by PwC called “The Future of the Logistics Industry” states that 50% of the respondents in the logistics and transportation industry found the lack of digital training and culture to be the biggest challenge for the field. This shows how crucial has employee training become, not only to retain employees but also to keep evolving and stay ahead of competition. Explore our article on the different types of content formats in digital training for further insights.
The Main Advantages of Training Employees in Logistics and Transportation
Reduce onboarding time: integrating comprehensive staff training ensures that your team learns all the logistics terms and guidelines. It also enables them to work effectively and safely. In a sector where paperwork is routine, it is essential to stay up to date with job guidelines.
Keep your workers with you: according to a study by Gallup, replacing a worker can cost an organisation nearly 150% of that worker’s annual salary. In other words: you want to retain instead of replace your talented workforce. Offering in-depth training to your logistics heroes will motivate them and show that your company is investing in their development, thereby reducing the likelihood of them quitting.
Maintain a competitive edge: in this highly competitive industry, it’s critical to find ways to stay ahead of your competitors. Integrating employee training into your strategy ensures your staff to be fully capable in their daily tasks. It also allows them to focus on improving their performance. Digital training also helps to keep up with industry trends and latest technologies.
Increase productivity: when employees receive consistent and structured training, it empowers them to enhance both their work’s quantity and quality. By mastering their daily tasks better and focusing on any kind of improvement, they experience increased productivity.
Enhance motivation: access to training makes your staff feel valued and more satisfied. Demonstrating that a company cares about its employees provides the encouragement for them to innovate in their roles. Experiencing job satisfaction, they are also more inclined to deliver better customer service.
Improved client relationships: customer experience is essential for every company. Providing detailed training to your employees on how to interact with clients ensures they can respond effectively to issues. This approach also helps build and cultivate long-term relationships with clients, which greatly benefits your company. Check out our article on Efficiency and Customer satisfaction to learn more.
Digital Training in Logistics an Transportation: S’Jegers‘ Case Study
Founded in 1995, S’Jegers Logistics is a prominent player in the transport and logistics industry. The company is dedicated to provide efficient and reliable transportation solutions.
They faced several challenges in their effort to enhance internal communication and engagement. Firstly, they required a universal platform to inform, educate, and engage their employees. Secondly, with truck drivers constantly on the road, the company needed to elevate the efficiency of their communication. The aim was to ensure that remote employees remained well-informed. Lastly, promoting communication and intrinsic motivation necessitated a joint initiative supported by digital solutions.
By integrating MobieTrain, S’Jegers was first of all able to bring efficiency to their onboarding process through digitalisation, making it faster, more efficient, and GDPR-compliant.
Secondly, Their main goal was to improve communication and engagement with their multilingual workforce. To achieve this, they implemented two interfaces—one for clerks and one for drivers. This created distinct streams of information that complement each other seamlessly. For example, drivers now receive training on identifying truck defects, while clerks learn the corresponding procedures.
“We chose MOBIETRAIN because we can put together the training and information ourselves and present it on our own branding. This will then be completely custom made to suit our company, without being dependent.”
Nico Verwaest, Responsible for FLEET and IT at S’Jegers
S’Jegers increased communication among employees using an all-in-one employee platform. It also introduced translation features to ensure that everyone could access information in their native language. All employees at S’Jegers Logistics are now better informed about procedures. This has significantly enhanced supportive top-down communication and overall job satisfaction.
Additionally, MobieTrain’s service provided S’Jegers a source of information to give constant support to all employee. The integrated approach encourages collaboration and mutual support between roles. It ultimately strengthened their communication circle and enhanced operational efficiency across the organisation.
Curious about how MobieTrain can elevate your team’s capabilities? Explore further information here, let’s have a chat and drive success together!
